Front Line Extended Care
When a first responder is injured or flagged in a physical, what happens next? Too often, they’re left to navigate a confusing system on their own with no follow-up, no advocacy, and no clear plan. Meanwhile, departments are left short-staffed, over budget, and in the dark. Flex is how you close the gap.
Front Line Extended Care (FLEX) is your department’s year-round partner in wellness, recovery, and readiness. It goes beyond traditional benefits to support first responders through every health challenge—on or off duty.
FLEX SOLVES THE PROBLEMS YOU ARE FACING:
• Members fall through the cracks after physicals
• Workers’ comp cases drag on without advocacy
• Staffing suffers from prolonged recovery time
• Overtime budgets spike from injury coverage
• Mental health declines when responders feel forgotten
• Leadership lacks visibility into individual recovery
FLEX fills the void with fast action, expert support, and proactive case
management that benefits both the member and the mission.
WHAT MAKES FLEX DIFFERENT
We’re not insurance. We’re the people who make sure care actually happens.
FLEX is a personalized health advocacy service. We work alongside your insurance, not in place of it, to ensure members get the support they need, and departments get the insight they deserve.
We help both the individual and the agency.
Members get care, guidance, and reassurance. Departments get fewer delays, less overtime, better morale, and stronger retention.
HOW FRONT LINE EXTENDED CARE WORKS
After the Physical
Our physicals identify problems early. FLEX ensures those problems are addressed, not ignored. We provide referrals, health guidance, and updates for leadership.
After an Injury or Illness
Whether on or off duty, FLEX engages within 48 hours. We handle evaluations, documentation, and the care process from start to finish. The member stays supported. The department stays informed.
During Recovery
We coordinate care and communicate consistently, keeping members connected, focused, and never alone. We also guide departments in placing members in light-duty roles that protect both health and morale.
WHAT FLEX DELIVERS
| Fast Response | FLEX connects with injured or ill members within 24–48 hours of incident. Referrals are made quickly. Therapy often starts same day. |
| Total Care Coordination | We act as the single point of contact between the member, department leadership, medical providers, and insurance. Nothing falls through the cracks. |
| Light Duty Support | We help identify meaningful light-duty roles based on medical restrictions— keeping members engaged and morale high. |
| Ongoing Follow-Ups | We follow up on flagged findings from physicals and stay engaged until issues are resolved. You’re never left wondering. |
| Whole Person Wellness | FLEX supports mental health, exposure follow-up, and suicide prevention training—helping your people stay mission-ready, inside and out. |
three service tiers. one mission.
FREQUENTLY ASKED QUESTIONS
FOUNDATIONS
ESSENTIALS
PARTNERSHIP
We’ll help you choose the tier that fits your department’s needs and onboard your leadership with clarity and simplicity.
Yes. Departments that use FLEX report higher morale, better engagement, and stronger long-term commitment from their members.
Members are seen within 24–48 hours of injury or illness report.
No. FLEX also supports non-duty illnesses and injuries, flagged physical findings, exposure follow-up, and mental health advocacy.