Terms of Use - Front Line Mobile Health

Effective date: NOV 09, 2026

Agreement

These Terms govern your use of the websites, online forms, portals and apps run by Front Line Mobile Health, PLLC (“Front Line,” “we,” “us”). By using them, you agree to these Terms and our Privacy Policy. You represent that you are at least 18 years old and have the legal capacity to enter into a binding agreement. When you check a box, click a button such as “I agree” or “Continue,” or create or sign in to an account, you confirm that you have read, understood and accepted these Terms. If you do not agree, do not use them.

What These Terms Do Not Cover

These Terms cover use of our websites and portals. They do not govern the medical care you receive. Your care is governed by the consent forms you sign, our Notice of Privacy Practices and the law. If you use our Services for a department, your department’s agreement with us also applies. Where that agreement conflicts with these Terms, the agreement controls.

Medical Emergencies

Our websites, portals, emails and texts are not monitored for emergencies. If you have a medical emergency, call 911. If you are in crisis, call or text 988. Do not rely on the Services for urgent or time-sensitive needs. Messages sent through the Services may not be read or answered right away.

Not Medical Advice

General content on our public website is for information only. It is not medical advice. Using our public website does not create a provider-patient relationship between you and Front Line or any of our clinicians. Your Front Line clinician, or your own doctor, gives medical advice.

Who May Use the Services

You must be 18 or older. You must give accurate information on every form. Department staff who manage rosters or view reports may do so only within the role their department assigns. If you use the Services on behalf of a department, you represent that your department has authorized you to do so and to accept these Terms on its behalf, and that you will access and use information only as your department’s agreement with us and the law allow.

Your Account

Some portals require you to sign in with a one-time code or other method. Keep your codes and devices secure. Do not share your access. Tell us right away if you think someone else used your account. You are responsible for all activity that occurs under your account or access credentials, unless it results from our failure to use reasonable security safeguards.

Acceptable Use

You may not:

Use the Services for any unlawful purpose.
Access, or try to access, anyone else’s information.
Probe, scan or test our systems for weaknesses without our written permission.
Upload viruses or other harmful code.
Copy or scrape the Services with bots or other automated tools.
Pose as another person or department.
Reverse engineer, decompile, disassemble or try to derive the source code of any part of the Services, except as the law expressly permits.
Interfere with or disrupt the Services, including by overloading or attacking our servers or networks, or by bypassing any security or access control.
Use, disclose or share protected health information obtained through the Services in any way that violates HIPAA, other applicable law or your department’s agreement with us.
Upload or submit another person’s personal or health information unless you have the legal authority to do so.

Our Content

We or our licensors own the content on our Services, including text, graphics, logos, assessments and software. You may view and print pages for personal or department use. You may not copy, sell or create works from our content without our written permission. Front Line Mobile Health and our logos are our marks.

Other Websites

Our Services may link to sites we do not run, such as our merchandise store or partner sites. We are not responsible for their content or practices. Their own terms and privacy policies apply.

Changes, Suspension and Termination

We may change, pause or retire any part of the Services. We may suspend access to protect patients, our systems or others, or if you break these Terms. We may also end your access if you break these Terms, if your department’s agreement with us ends, if we stop offering the Services, or if the law requires it. Ending access to the websites or portals does not affect your right to your health records, which our Notice of Privacy Practices governs. You may stop using the Services at any time.

Disclaimers

WE PROVIDE THE WEBSITES AND PORTALS “AS IS” AND “AS AVAILABLE.” TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT GENERAL CONTENT ON THE WEBSITES IS ACCURATE, COMPLETE OR CURRENT, THAT THE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME OR WITHOUT INTERRUPTION, OR THAT THE SERVICES WILL BE ERROR-FREE, SECURE OR FREE OF VIRUSES OR OTHER HARMFUL CODE. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. NOTHING IN THIS SECTION LIMITS OUR DUTIES TO YOU AS A HEALTH CARE PROVIDER.

Limitation of Liability

TO THE EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE WEBSITES OR PORTALS. TO THE EXTENT THE LAW ALLOWS, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE WEBSITES OR PORTALS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS, IF ANY, YOU PAID US THROUGH THE WEBSITES OR PORTALS IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED OR WAIVED BY LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT OR FRAUD. IT DOES NOT APPLY TO THE MEDICAL CARE WE PROVIDE, WHICH THE LAW AND YOUR CONSENT FORMS GOVERN.

Governing Law

Texas law governs these Terms, without regard to conflict-of-law rules. Any dispute about these Terms goes to the state or federal courts in Hood County, Texas, unless your state’s law lets you bring it where you live. Nothing in these Terms takes away rights your state’s law gives you.

Changes to These Terms

We will post changes here with a new effective date. If a change is material, we will post a notice on our website before it takes effect. Changes apply only going forward and do not apply to disputes or claims that arose before the change took effect. Using the Services after that date means you accept the change.